We are looking for a dynamic and innovative individual to join our Self-Direction team. The Support Broker will facilitate Circle of Support meetings/Budget Startups, create/maintain Habilitative plans, and ensuring compliance with all regulatory and agency policies and procedures. They would maintain client files, review, and amend budgets as needed and monitor expenditure reports.

Responsibilities include but are not limited to:

  • Complete all specialized training requirements for Brokerage and maintain annual training requirements.
  • Assist individuals and their families with starting up their new Self-Directed Budget.
  • Facilitate Circle of Support/Planning teams that promote social ties and connections in the community on a quarterly basis.
  • Create/update comprehensive Person-Centered Plans.
  • Maintain proper documentation and review files according to Medicaid and OPWDD regulations and agency policy and procedures.
  • Monitor service start dates to ensure services are rendered in a timely manner.
  • Complete invoices for all billable Brokerage services.
  • Review Self-Direction budgets on a frequent basis to ensure it meets the needs of the individual and follow the Service and Habilitation plan associated with it.
  • Works with the participant, their Care Manager, Fiscal Intermediary and OPWDD to make any changes in the plan as needed.
  • Remain informed of all state regulations and ensure compliance of all future changes that would impact those supported by the agency.
  • Ensure receipts for reimbursement and rendered services are processed in a timely manner
  • Maintain communication with Self-directed clients, respond to inquiries timely and provide impromptu support as needed.
  • Work with and communicate effectively with other agency employees.
  • Other duties as assigned



  • High School diploma or equivalent plus three years of experience working with persons with developmental disabilities preferred. Combination of education and experience will be considered.
  • Experience and/or training in support brokerage and/or experience providing service coordination for persons with disabilities preferred.
  • Knowledge of OPWDD and Medicaid regulations required.
  • Above average communication skills with the ability to work effectively with internal staff, community agencies, professional organizations, families, and people supported a must.
  • Experience with Word and Excel and ability to navigate through basic electronic health records required.
  • Must possess good time management skills.
  • Must be able to work a flexible work schedule when needed.
  • NYS driver’s license and reliable vehicle is required.
  • Must be able to pass OPWDD and Justice Center background screening.
  • Must have completed initial required training through OPWDD with proof of completion (certification):
    -Self Advocacy/Self Determination

-Person Centered Planning
-Broker Training Institute (two days)
-Budget Template Training


-Competitive salary, depending on experience and education. Excellent benefits package including medical, dental, vision and life insurance, 401k and paid time off.

Onondaga Community Living is a non-profit founded in 1987 and has been a pioneer in the self-directed model by providing personalized programming since 1990. Our mission is to empower and individually support people with disabilities to live full lives as integral respected members of their community. With a staff of approximately 130 (FT and PT), OCL provides Brokerage and Fiscal Intermediary as well as one-on-one individualized support within the home and community, Care Coordination Service, College Access and Employment Services to people with disabilities.

EOE M/W/D/V             Job Type: Full-time